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FREE International Shipping for orders above $100!

FREE International Shipping for orders above $100!

FAQ

FAQ

Where is my order?

For local mail within Singapore, there are two options:  

Normal mail: Within Singapore and using a normal mail option, allow 2-14 working days for your parcel to reach you.  As tracking is not available for this particular option,  we will not be held liable for any lost parcels/damaged items mailed out via this normal mail option.

Registered mail: Registered parcels within Singapore will also be mailed using Singpost. Allow 2-7 working days for your parcel to reach you. After purchase has been made, a parcel-specific tracking number will be sent to you once your parcel has been sent out.

Both weight limits for these two options are 2kg.

For international mail outside of Singapore, all parcels will be shipped out using Singpost Registered Airmail. Note that shipping can take 2-10 working days for Malaysia, and 5 to 20 working days for deliveries to the rest of the world.

If those durations have been met, there could have been a number of reasons why your order was not delivered (wrong addresses, letter box etc.). In those cases, the parcel will be bounced back to Bloom and we will arrange for a redelivery if we can. However, we are not liable for any lost parcels if the normal mail option was selected.

For registered postage, head to www.singpost.com to track your parcel using the tracking number we gave you when your parcel was sent out.

How can I exchange or return an item purchased online?

If you would like to exchange or return an item, we will only be able to if these conditions are met:

A. If the item is faulty or defected
– Kindly mail us with your request and a clear picture of the defected or faulty item.
– We will review your request and if confirmed, please mail the item to Bloom at 195 Pearl’s Hill Terrace, #03-57, Singapore 168976
– All postage fees will be absorbed by us.

B. If you have received an incorrect item

We will be able to replace the same item with a new item of the original order or allow store credits. This will be done on a case by case basis. If you have an exchange request, kindly mail us at orders@bloomkitbeauty.com

If you would like to exchange or return an item, we will only be able to if these conditions are met:

A. If the item is faulty or defected
– Kindly mail us with your request and a clear picture of the defected or faulty item.
– We will review your request and if confirmed, please mail the item to Bloom at 195 Pearl’s Hill Terrace, #03-57, Singapore 168976
– All postage fees will be absorbed by us.

B. If you have received an incorrect item

We will be able to replace the same item with a new item of the original order or allow store credits. This will be done on a case by case basis. If you have an exchange request, kindly mail us at orders@bloomkitbeauty.com

Can I cancel or change my order?

We will not allow cancellations of orders, but will allow for an exchange request on a case by case basis.

Kindly mail us at orders@bloombyroseanne.com with your exchange request and will get back to you shortly.

I have a promotional or discount code. How do I use it for an online purchase?

Use the discount code you have obtained by entering it in the discount box at check-out

What are the delivery types?

For local mail within Singapore, there are two options:  

Normal mail: Within Singapore and using a normal mail option, allow 2-14 working days for your parcel to reach you.  As tracking is not available for this particular option,  we will not be held liable for any lost parcels/damaged items mailed out via this normal mail option.

Registered mail: Registered parcels within Singapore will also be mailed using Singpost. Allow 2-7 working days for your parcel to reach you. After purchase has been made, a parcel-specific tracking number will be sent to you once your parcel has been sent out.

Both weight limits for these two options are 2kg.

For international mail outside of Singapore, all parcels will be shipped out using Singpost Registered Airmail. Note that shipping can take 2-10 working days for Malaysia, and 5 to 20 working days for deliveries to the rest of the world.

We also provide self-collection at our studio conveniently located in town at 195 Pearl’s Hill Terrace, #03-57, Singapore 168976. Simply select “self-collect” at check-out and no delivery charges will be added to your order. As our studio is by appointment only, we will be mailing you to schedule your collection time and date.

How can I pay for my purchases?

We have the following payment options available:
A. Paypal
B. Bank Transfer
C. Credit Card/Debit Card Payment (Mastercard/Visa/Discover/American Express)

We would also love to invite you to our studio at 195 Pearl’s Hill Terrace, #03-57, Singapore 168976 if you would like to purchase our products in person. We accept cash only at the studio and it is by appointment only. Schedule your visit with us at bloom@bloombyroseanne.com

I have not received all the items in my order. What should I do?

We are apologise fully and we thank you for your patience in advance. Please submit an incorrect order request to orders@bloomkitbeauty.com and we will investigate the matter fully.

The items received are incorrect or are defective. What should I do?

If the item is incorrect or defective, we apologise fully.
– Kindly mail us with your request and a clear picture of the defected or faulty item.
– We will review your request and if confirmed, please mail the item to Bloom at 195 Pearl’s Hill Terrace, #03-57, Singapore 168976
– All postage fees will be absorbed by us.

I want to stay informed of offers, lookbooks and new collections. What should I do?

That’s great and we are happy you’d like to stay updated and be a part of our family here at BloomKIT. Scroll down to our footer and input your email address and click “Join”.

In which countries can I shop online?

We ship internationally, so basically anywhere on the globe! However, do take note of the additional shipping charges and lead time in receiving your order.